Governance

The Board delegated its powers to the following sub-committees and made standing orders and terms of reference to regulate the duties of the committees to oversee its management and operations to regulate the duties of the committees to oversee its management and operations and attain the Hospital’s objectives: –

Audit Committee

The Audit Committee assists the Board in fulfilling the following oversight responsibilities: – reviews the financial reporting process, the system of internal control, management of financial risks and the audit process.

Chairman

Dr Tan Tiong Har

Members

Er Ong Ser Huan

Mr Hwang Koh Chee

Establishment & Remuneration Committee

The Establishment and Remuneration Committee assists the Board in fulfilling the following oversight responsibilities: – reviews the human resource policies, Hospital’s establishment headcount and all remunerations matters.

Chairman

Mr John Teo Woon Keng

Members

Dr Tan Tiong Har

Er Ong Ser Huan

Executive Committee

The Executive Committee assists the Board in fulfilling the following oversight responsibilities: -provides overall strategic direction to the Hospital’s Management team.

Chairman

Mr Lee Kim Siang

Members

Dr Jayaram Lingamanaicker

Er Ong Ser Huan

Finance Committee

The Finance Committee assists the Board in fulfilling the following oversight responsibilities: – reviews and approves significant financial planning, management and financial reporting matters of the Hospital.

Chairman

Er Ong Ser Huan

Members

Dr Jayaram Lingamanaicker

Mr John Teo Woon Keng

Mr Lee Kim Siang

Investment Committee

The Investment Committee assists the Board in fulfilling the following oversight responsibilities: –  reviews and approves significant investments of the Hospital.

Chairman

Mr Philip Tan Eng Seong

Members

Mr Lee Kim Siang

Mr John Teo Woon Keng

Medical Advisory Board

The Medical Advisory Board (MAB) assists the Board in fulfilling the following oversight responsibilities with regards to clinical matters.

Chairman

A/Prof Chin Jing Jih

Vice-Chairman

Prof Pang Weng Sun

Members

Prof Low Cheng Hock

Prof Ng Han Seong

Prof Tay Boon Keng

A/Prof Goh Lee Gan

A/Prof Mark Chan Peng Chew

Dr Lee Kheng Hin

MediFund Committee

The MediFund Committee assists the Board in fulfilling the following responsibilities: – to consider and approve MediFund and MediFund Silver applications from eligible patients and to administer payments out of the Facility MediFund Account.

Chairman

Dr Abdul Razakjr Omar

Members

Mr Fang Tan Kin Ricky

Mr Chan Chee Keong

Mr Thiruthakka Devan Slok Perumal

Nomination Committee

The Nomination Committee assists the Board in fulfilling the following responsibilities: – reviews and approves the Board structure and Sub-Committees of the Hospital.

Chairman

Mr Lee Kim Siang

Members

Prof Philip Choo Wee Jin

Er Ong Ser Huan

Programmes Committee

The Programmes Committee assists the Board in fulfilling the following oversight responsibilities: –  reviews and approves new programs & services of the Hospital.

Chairman

Dr Jayaram Lingamanaicker

Members

Prof Philip Choo Wee Jin

Dr Tan Tiong Har

Mr Lee Kim Siang

Technology Committee

The Technology Committee assists the Board in fulfilling the following oversight responsibilities: -reviews and approves IT strategies, IT projects and cyber security strategies of the Hospital.

Chairman

Prof Alex Siow Yuen Khong

Members

Mr Alvin Ong

Mr Koh Juay Meng

Tender Committee

The Tender Committee assists the Board in fulfilling the following oversight responsibilities: – takes part and gives advice to the Hospital on the tendering and awarding of contracts for procurement of services and supplies.

Chairman

Mr Koh Juay Meng

Members

Dr Tan Tiong Har

Mr Richard Tan Cheong Su

1. 1. To set out the policy and administrative procedures for the Board members, staff and volunteers to undertake and disclose as part of the governance practices.
   2. To ensure any Board members, staff and volunteers serving Ang Mo Kio – Thye Hua Kwan Hospital (the Hospital) will act in the best interest of the Hospital instead of any vested or personal interest or interest of the third parties.
   3. To prevent conflict of interest and to safeguard the Board/ Hospital’s integrity and accountability.

Scope

This policy shall apply to the Board members, staff and volunteers being employed by the Hospital.

Definition

Conflict of interest arises whenever the personal or professional interests of Board members, staff or volunteers interfere with the performance of their official duties or with their decision-making on matters related to the Hospital. Conflict of interest situations include those actual, potential or perceived.  Conflict of interest situations may include but are not limited to those stipulated in the Conflict of Interest Situations.

Policy and Procedures

1. 1. The Conflict of Interest policy should be read and understood by all Board members, staff and/or volunteers upon the commencement of their term of office, employment, and/or volunteer service. Declarations of interests are required to be submitted upon assuming office, commencement of work or commencement of volunteer service. Any subsequent changes in personal or professional interests are to be declared.
   2. As and when actual conflicts occur, the Board member, staff and/ or volunteer shall make a declaration of his/ her interest for that specific instance in writing and excuse himself/ herself from decision making.
   3. Transactions with parties with whom a conflicting interest exists may be permitted only if all of the following are observed:
      1. The conflicting interest is to be fully disclosed;
      2. The person with the conflict of interest is to abstain from the discussion, voting and approval of such a transaction;
      3. Competitive bids or comparable valuations are to be obtained; and
      4. The Board of Directors has determined that the transaction is in the best interest of the Company although there may be a conflict of interest.
   4. The Board of Directors (excluding Board members with conflict of interest) shall determine whether a conflict exists and in the case of an existing conflict, whether the contemplated transaction may be authorised as just, fair and reasonable to the Company. The decision of the remaining Board members on these matters shall rest in their sole discretion, and their concern must be the welfare of the Company and the advancement of its purpose.
   5. Any disclosure of interest made by Board members, staff or volunteers where they may be involved in potentially conflicting situations, must be recorded, filed and updated appropriately by all specified parties.
   6. As Board members hold the ultimate responsibility and are always accountable to the public, they should uphold and maintain a standard of conduct such as the avoidance of conflict of interest to fulfil public trust responsibilities. Therefore, Board members must lead by example with an attitude and act of personal integrity.

Conflict of Interest Situations

A. Contract with vendors

• Where the Board/ committee members, staff or volunteers have a personal interest in the business transactions or contracts that the Hospital may enter into, the interested party is required to declare such interest as soon as possible followed by abstention from discussion and decision-making on the matter (including voting on the transaction or contract).
• All such discussion and evaluation should be made by the remaining committee members or relevant approving authority in arriving at the final decision.
• Such transactions or contracts should always by recorded and filed.

B. Vested interest in other organisations that have dealings/ relationship with the Hospital

• Where Board/ committee members, staff or volunteers who have a vested interest in other organisations that have dealings/ relationship with the Hospital, and when matters involving the interests of both the Hospital and the other organisation are discussed, there should be a policy requiring a declaration of such interest and if necessary, followed by abstention from discussion and decision-making on such matters.

This Policy addresses the commitment of Ang Mo Kio – Thye Hua Kwan Hospital Ltd (“the Hospital”) to integrity and ethical behaviour by helping to foster and maintain an environment where employees can act appropriately, without fear of retaliation.

To maintain these standards, the Hospital encourages its employees who have concerns about suspected serious misconduct or any breach or suspected breach of laws or regulations that may adversely impact the Hospital, to come forward and express these concerns without fear of punishment or unfair treatment.

Scope of Whistle-Blowing Policy

Any activity or conduct or omission by an employee or officer of Ang Mo Kio – Thye Hua Kwan Hospital Ltd.

These will include but are not limited to:

1. Fraud or suspected fraud, theft and dishonest acts
2. Profiteering as a result of insider knowledge
3. Accepting or giving bribes
4. Intimidation, discrimination or harassment of staff and other persons during the course of work
5. Misappropriation of funds
6. Disclosure of confidential information to outside parties
7. Conflict of interest in business dealings with external parties

Channel and Structure for Whistle Blowing

1. 1. Only disclosed reporting (i.e., disclosure where the whistle-blower identifies himself/ herself) will be handled and investigated.
   2. The channels for reporting such concerns or matters shall be to the Audit Committee Chairman or members.
   3. Any reports to the Audit Committee should be in writing addressed to the Chairman – Audit Committee, in a sealed envelope via the Head, Finance Officer or Chief Executive Officer.
   4. The Audit Committee may appoint an independent Committee or personnel to investigate or assist in reviewing the reported case.
   5. Where the matter reported is proven to be fraud, misappropriation of funds or bribery, the Audit Committee shall report to the Board of Directors.

Confidentiality of Whistle-blower & Whistle-blowee Identity

1. 1. The whistle-blower’s identity will be kept confidential unless required by the court or other regulatory authorities to disclose the identity.
   2. The identity of the whistle-blowee will be kept confidential until there is sufficient evidence to support that it is a genuine case.

Protection for Whistle-blower

1. 1. The Hospital will not tolerate victimisation of the whistle-blower. Disciplinary action will be taken against those who victimise the whistleblower.

Protection for the Hospital & Whistleblower

1. 1. Information pertaining to the whistle-blowing case will be kept confidential and restricted to the group of designated officers in charge of the investigation. This is to prevent unnecessary leakage of information which could result in potential legal suits if there is insufficient evidence to support the case.
   2. The Hospital shall ensure that all whistleblowees will not be convicted of any wrongdoing or unduly penalised until the case facts are proven to be genuine and sufficient evidence are in place to support the case.
   3. Reporting with malicious intent shall not be tolerated.

The volunteer management has established protocols for volunteering at the Hospital which is guided by SOPs for Recruitment, Selection, Orientation, Training as well as Data Management. Application to volunteer opportunities will be channelled to the Volunteer Management Team who will conduct the selection process. Suitable volunteers will be invited for either in-person or phone interview before being deployed to the suitable programmes.

Recruitment

The Hospital recruits volunteers through Outreach programmes such as networking sessions; brochures/ forms; the Hospital’s website; publishing volunteering opportunities at NCSS and NVPC websites; reaching out to schools and companies for VIA and CSR projects; social media such as Instagram and Facebook.

Interview

The Volunteer Management Team will interview all prospective volunteers to ascertain their skills, interests and schedule. An overview of the Hospital’s programmes, services, and volunteer opportunities will also be provided to the candidates. Successful volunteers may be required to attend orientation or training sessions where appropriate. If the volunteer desires a change in assignment, they may contact the Volunteer Management Team.

Orientation and Training

A comprehensive orientation programme will be conducted to prepare volunteers on the basic skills, knowledge and the right mindset.

Data Maintenance

Volunteers’ data will be recorded, compiled, updated by the volunteer and kept for 5 years. The Hospital shall observe the strictest confidentiality in maintaining the database of volunteers in accordance with the Personal Data Protection Act of Singapore unless the volunteer has provided consent for collection, use or disclosure.

Policy and guidelines for Volunteers

Volunteers shall contribute without expectation of financial or other form of remuneration from the Hospital and agree to follow all relevant protocols. They may be reimbursed for pre-approved expenses established by the respective departments. Volunteers are to be covered by insurance in accordance with the guidelines of the Hospital.

Details regarding the Hospital’s Board and Management, activities, programmes, operations, audited financials can also be found in our annual reports, website and social media pages.