Governance

The Board delegated its powers to the following Committees and made standing orders and terms of reference to regulate the duties of the Committees to oversee its management and operations and attain objectives of the Hospital: –

Audit Committee

The Audit Committee (“AC”) will assist the Board in fulfilling the following oversight responsibilities. The AC will review the financial reporting process, the system of internal control, management of financial risks and the audit process. In performing its duties, the AC will maintain effective working relationships with the Board of Directors, Management and the internal and external auditors. To perform his or her role effectively, each Committee member will obtain an understanding of the detailed responsibilities of Committee membership as well as the Hospital’s business, operations and risks.

Chairman

Er. Ong Ser Huan

Members

Mr Koh Juay Meng

Mr Colin Wang

Building Committee

The Building Committee (“BC”) will assist the Board in reviewing and guiding all matters pertaining to the Hospital-wide renovations. The BC shall review and support renovation policies and parameters to the Board as proposed by the management; receive, discuss, and support the annual execution plan for Hospital-wide renovations as well as any amendments to the plan as brought forward by management; monitor and advise the Board on significant change orders during construction and progress on the Hospital-wide renovation works, as well as review project finances.

 Chairman

Prof. Choo Wee Jin Philip

Members

Dr. Jayaram Lingamanaicker

Mr. Richard Eu Yee Ming

Er. Ong Ser Huan

Establishment & Remuneration Committee

The Establishment and Remuneration Committee (“ERC”) will assist the Board in fulfilling the following oversight responsibilities. The ERC will review the human resource policies, Hospital’s establishment headcount and all remunerations matters. In performing its duties, the ERC will maintain effective working relationships with the Board of Directors and Management. To perform his or her role effectively, each Committee member will obtain an understanding of the detailed responsibilities of Committee membership as well as the Hospital’s business, operations and risks.

Chairman

Ms. Pauline Sim Seo Lian

Members

Er Ong Ser Huan

Prof. Teng Su Ching

Mr. Lawrence Ng

Finance Committee

The Finance Committee (“FC”) will assist the Board in fulfilling the following oversight responsibilities. The FC shall review and approve significant financial planning, management and financial reporting matters of the Hospital. In performing its duties, the FC will maintain effective working relationships with the Board of Directors and Management. To perform his or her role effectively, each Committee member will obtain an understanding of the detailed responsibilities of Committee membership as well as the Hospital’s business, operations and risks.

Chairman

Mr John Teo Woon Keng 

Members

Dr Jayaram Lingamanaicker

Er Ong Ser Huan

Mr Lee Kim Siang

Investment Committee

The Investment Committee (“IC”) will assist the Board in fulfilling the following oversight responsibilities. The IC shall review and approve significant investments of the Hospital. In performing its duties, the IC will maintain effective working relationships with the Board of Directors and Management. To perform his or her role effectively, each Committee member will obtain an understanding of the detailed responsibilities of Committee membership as well as the Hospital’s business, operations and risks.

Chairman

Mr Philip Tan Eng Seong

Members

Mr Lee Kim Siang

Mr John Teo Woon Keng

Medical Advisory Board

The Medical Advisory Board (“MAB”) will assist the Board in fulfilling the following oversight responsibilities with regard to clinical matters. In performing its duties, the MAB will maintain effective working relationships with the Board of Directors and Management. To perform his or her role effectively, each MAB member will obtain an understanding of the detailed responsibilities of MAB membership as well as the Hospital’s business, operations and risks.

Chairman

Prof Chin Jing Jih

Vice-Chairman

Prof Pang Weng Sun

Members

Prof Low Cheng Hock

Prof Ng Han Seong

Prof Tay Boon Keng

Assoc. Prof Goh Lee Gan

Adjt. Asst. Prof Chan Peng Chew Mark

Dr Lee Kheng Hin

The Facility MediFund Committee/ Facility Financial Assistance (FAS) Committee

The Facility MediFund Committee (“FMC”) will assist the Board to consider and approve MediFund and Financial Assistance Scheme applications for eligible patients, and to administer payments out of the Hospital’s account. The FMC and FASC will review the applications and ensure that applicants fulfil the eligibility criteria prescribed under guidelines issued by the Ministry of Health.

Chairman

Dr Abdul Razakjr Bin Omar

Members

Mr Fang Tan Kin Ricky

Dr Tan Tee Yong

Mr Thiruthakka Devan S/O K Perumal

Mr Julian Teoh

Nomination Committee

The Nomination Committee (“NC”) will assist the Board in fulfilling the following responsibilities. The NC shall review and approve the Board structure and Committees of the Hospital. In performing its duties, the NC will maintain effective working relationships with the Board of Directors and Management. To perform his or her role effectively, each Committee member will obtain an understanding of the detailed responsibilities of Committee membership as well as the Hospital’s business, operations and risks.

Chairman

Mr Lee Kim Siang

Members

Mr Lawrence Ng

Ms Lee Soon Hong

Programmes Committee

The Programmes Committee (“PC”) will assist the Board in fulfilling the following oversight responsibilities. The Committee shall review and approve new programmes and services of the Hospital. In performing its duties, the Committee will maintain effective working relationships with the Board of Directors and Management. To perform his or her role effectively, each Committee member will obtain an understanding of the detailed responsibilities of Committee membership as well as the Hospital’s business, operations and risks.

Chairman

Dr Jayaram Lingamanaicker

Members

Prof Philip Choo Wee Jin

Mr Koh Juay Meng

Mr Lee Kim Siang

Technology Committee

The Technology Committee (“TEC”) will assist the Board in fulfilling the following oversight responsibilities. The Committee will review and approve IT strategies, IT projects and cyber security strategies of the Hospital. In performing its duties, the Committee will maintain effective working relationships with the Board of Directors and Management. To perform his or her role effectively, each Committee member will obtain an understanding of the detailed responsibilities of Committee membership as well as the Hospital’s business, operations and risks.

Chairman

Prof Alex Siow Yuen Khong

Members

Mr Alvin Ong

Mr Koh Juay Meng

Tender Committee

The Tender Committee (“TC”) will assist the Board in fulfilling the following oversight responsibilities. The TC will take part and give advice to the Hospital on the tendering and awarding of contracts for procurement of services and supplies. In performing its duties, the TC will maintain effective working relationships with the Board of Directors and Management. To perform his or her role effectively, each Committee member will obtain an understanding of the detailed responsibilities of Committee membership as well as the Hospital’s business, operations and risks.

Chairman

Mr Koh Juay Meng

Members

Ms Tan Khiaw Ngoh

Mr Richard Tan Cheong Su

Objectives 

1. This policy defines the administrative procedures on the governing practices for the undertaking and disclosure on Conflict of Interest.

Scope

2. This policy shall apply to the Board members, Staff and volunteers being engaged by Ang Mo Kio-Thye Hua Kwan Hospital (AMK-THKH).

Guiding Principles

3. AMK-THKH places emphasis on preventing Conflict of Interest and safe guarding the interest of AMK-THKH, its members, its Staff and its patients.
4. AMK-THKH’s members and Staff will act in the best interest of AMK-THKH and avoid situations where there may be real, potential or perceived Conflict of Interest, which may arise where a member’s personal or family interest conflicts with those of AMK-THKH.
5. Such conflicts can potentially create problems that may result in the following:
   • Cause damage to the AMK-THKH’s reputation which may lead to its inability to sustain operations;
   • Influence the members’ judgement and compromise objectivity when conducting AMK-THKH’s affairs;
   • Restrict free discussion, thus resulting in decisions or actions that are not in the interests of AMK-THKH; and
   • Risk the impression that AMK-THKH has acted improperly.
6. This policy aims to prevent Conflict of Interest and to safeguard the members/AMK-THKH’s integrity and accountability.

Operating Guidelines

7. The Conflict of Interest policy should be read and understood by all Board members and Staff and volunteers upon the commencement of their term of office or employment.
8. Definition
   • “Members” refers to Board members, Staff or volunteers being engaged by AMK-THKH.
   • “Interest” means any commitment, investment, relationship, obligation, or involvement, financial or otherwise that may influence a person’s judgement. This would include:
     • Direct interest – ownership in the name of the member;
     • Indirect interest – ownership beneficially held through another investment, estate, trust or other intermediary;
     • Vested interest – personal stake or involvement, which may not include an expectation of financial gain; and
     • Deemed interest – a member is deemed to have an interest which his/her spouse/domestic partner holds an interest.
   • Conflict of interests arises whenever the personal or professional interests of members interfere with the performance of their official duties or with their decision-making on matters related to the AMK-THKH. Conflict of interest situations include those actual, potential or perceived. When such Conflict of Interest situation arises, the integrity, fairness and accountability of the person may be affected, which could impede the best interest of AMK-THKH.
   • Conflict of interest situations may include but are not limited to those stipulated in Annex A of the “Conflict of Interest” Disclosure form.
   • When in doubt, members should consult his/her Supervisor or the Board of Directors and declare any potential Conflict of Interest.

9. Declaration of Interests
   Given the objectives of this policy, the following must be declared:

• Board and management members are required to declare their interests, and any gifts or hospitality received in connection with their role in the AMK-THKH; and

• Staff and volunteer members to declare when the transaction to be effected may result in a Conflict of Interest.

• A declaration of interest form is provided for this purpose. The types of interest to be declared will include, but not limited to the following:

• Members who have friends or other personal or business relationships must carefully consider whether those relationships create Conflict of Interest with their entrusted role in the AMK-THKH. Examples include, but not limited to the following:

1. Hiring a relative or friend as a Staff or vendor,
2. Buying or selling goods or services from/to a family business for which others might compete,
3. Having a personal relationship where there is an immediate reporting relationship,
4. Volunteering and/or having memberships in any other VWOs, or
5. Receiving goods/services as beneficiaries.

• Members must disclose any outside activities, financial interest or relationship that may pose a real, potential or perceived Conflict of Interest. Disclosures are to be made to the Board/Senior Management/Supervisor(s) and Head of HR, with the required approval obtained before accepting any position as an officer or director of an outside business.
• The Conflict of Interest policy should be read and understood by all members upon the commencement of their term of office or employment. Declarations of interests are required to be submitted to AMK-THKH upon assuming office or commencement of work. AMK-THKH shall be informed or any subsequent changes in personal or professional interests.

• In situations where members are not sure what to declare, or whether/when the declaration needs to be updated, they are strongly encourage to err on the side of caution or seek advice from the Board/Senior Management/Supervisors.

• Disclosure involving Board members should be made to the Board Chairman (or if he/she is the one with the conflict, to the Board Vice-Chairman) who shall bring these matters to the Board of Directors. Disclosure involving Staff or volunteers are to be made to the Board/Management and Head of HR. Disclosures will be reviewed and approval should be obtained before permitting transactions with parties with whom a conflicting interest exists.

• As and when actual, potential or perceived conflicts occur, the Board members shall make a declaration of his/her interest for that specific instance in writing (Conflict of Interest Disclosure Form) and excuses himself / herself from decision-making.

• Transactions with parties with whom a conflicting interest exists may be permitted only if all of the following are observed:

• The conflicting interest is to be fully disclosed;

• The person with the Conflict of Interest is to abstain from the discussion, voting and approval of such a transaction;

• Competitive bids or comparable valuation is to be obtained; and

• The Board of Directors has determined that the transaction is in the best interest of the Hospital though there may be a Conflict of Interest.

• All disclosure of interest made by the members and decisions made by the Board/Senior Management of the Hospital on such matters must be recorded, updated and filed with the Head of HR.

10. Violations
    • Any violation will result in disciplinary action up to and including dismissal, or expulsion from being a volunteer member of the AMK-THKH.
11. The declaration of interests needs to be updated in written form at least annually and also when any changes occur, personnel involved in the procurement process (particularly in the evaluation and selection/award of vendors) should also declare any Conflict of Interest in the purchase transaction and if necessary be replaced by another Staff.
12. A register of interests shall be used to record disclosed interests and maintained by the HR Department.
13. The Board members holds the ultimate responsibility and is always accountable to public trust, they should uphold and maintain a standard of conduct such as the avoidance of Conflict of Interest to fulfil public trust responsibilities. Therefore, Board members must lead by example, attitude and act of personal integrity.

Procedures 

14. If the Board needs to make a decision on an issue where the Board member(s) has/have an interest, it is the responsibility of the Board member(s) to:
    • Identify the potential Conflict of Interest;
    • Not participate in discussion of the program or motion being considered; and
    • Not vote on the issue.
15. If the Board needs to make a decision on an issue where the Board member(s) has/have an interest, it is the responsibility of the Board to ensure that:
    • All decisions are made by vote, with a two-thirds majority required based on the presence of a quorum; and
    • Interested board members must not vote on matters affecting their own interests.
16. It is the responsibility of the Board to:
    • Determine whether a conflict exists and in the case of an existing conflict, whether the contemplated transaction may be authorised as just, fair and reasonable to the AMK-THKH. The decision of the remaining Board members on these matters shall rest in their sole discretion, and their concern must be the welfare of the AMK-THKH and the advancement of its purpose.
    • Record and filed all decisions made by the Board during the meeting.
17. It is the sole responsibility of any member of AMK-THKH to report any possible real, potential or perceived Conflict of Interest. If it is an oversight of AMK-THKH, the member shall promptly inform the AMK-THKH that he/she has been put in such a position of Conflict of Interest.
18. No member of AMK-THKH shall derive any personal profit or gain, directly or indirectly, by reason of his/her participation with AMK-THKH. Each individual shall disclose to AMK-THKH any personal interest which he / she may have in any matter pending before the Hospital and shall refrain from participation in any decision on such matter.
19. Any member of AMK-THKH or of a client organisation or vendor of AMK-THKH shall identify his/her affiliation with such agency or agencies; further, he shall not participate in the decision affecting that agency.
20. Any member of AMK-THKH or its Business Partners shall refrain from obtaining any list of clients for personal or private solicitation purposes at any time during the term of their affiliation.
21. Any member who is also a user of AMK-THKH’s services, or the carer of someone who uses the AMK-THKH services shall not be involved in decisions that directly affect the service received by the person he / she cares for. He/she shall declare his / her interest at the earliest opportunity and withdraw from any subsequent discussion. The same applies if the conflict concerns any other reason(s).
22. A member of AMK-THKH may, however, participate in discussions from which he/she may indirectly benefit, for example where the benefits are universal to all users.
23. The Board of AMK-THKH shall have the right to suspend any involvement of any member when it comes to their attention that a potential actual or perceived conflict has arose, but has not been voluntarily disclosed by the relevant member.

This Policy addresses the commitment of Ang Mo Kio – Thye Hua Kwan Hospital Ltd (“the Hospital”) to integrity and ethical behaviour by helping to foster and maintain an environment where employees can act appropriately, without fear of retaliation. 

To maintain these standards, the Hospital encourages its employees who have concerns about suspected serious misconduct or any breach or suspected breach of laws or regulations that may adversely impact the Hospital, to come forward and express these concerns without fear of punishment or unfair treatment. 

Scope of Whistle-Blowing Policy 

1. Any activity or conduct or omission by an employee or officer of Ang Mo Kio – Thye Hua Kwan Hospital Ltd. 
2. These will include but are not limited to: 

1. Fraud or suspected fraud, theft and dishonest acts 
2. Profiteering as a result of insider knowledge 
3. Accepting or giving bribes 
4. Intimidation, discrimination or harassment of staff and other persons during the course of work 
5. Misappropriation of funds 
6. Disclosure of confidential information to outside parties 
7. Conflict of interest in business dealings with external parties

Channel and Structure for Whistle Blowing 

1. Only disclosed reporting (i.e., disclosure where the whistle-blower identifies himself/ herself) will be handled and investigated. 
2. The channels for reporting such concerns or matters shall be to the Audit Committee Chairman or members. 
3. Any reports to the Audit Committee should be in writing addressed to the Chairman – Audit Committee, in a sealed envelope via the Head, Finance Officer or Chief Executive Officer. 
4. The Audit Committee may appoint independent Committee or personnel to investigate or assist in reviewing the reported case. 
5. Where the matter reported is proven to be fraud, misappropriation of funds or bribery, the Audit Committee shall report to the Board of Directors.

Confidentiality of Whistle-blower & Whistle-blowee Identities 

1. The whistle-blower’s identity will be kept confidential unless required by the court or other regulatory authorities to disclose the identity. 
2. The identity of the whistle-blower will be kept confidential until there is sufficient evidence to support that it is a genuine case.

Protection for Whistle-blower 

1. The Hospital will not tolerate victimisation of the whistle-blower. Disciplinary action will be taken against those who victimise the whistle-blower. 

Protection for the Hospital & Whistle-blower 

1. Information pertaining to the whistle-blowing case will be kept confidential and restricted to the group of designated officers in charge of the investigation. This is to prevent unnecessary leakage of information which could result in potential legal suits if there is insufficient evidence to support the case. 
2. The Hospital shall ensure that all whistle-blowers will not be convicted of any wrongdoing or unduly penalised until the case facts are proven to be genuine and sufficient evidence are in place to support the case. 
3. Reporting with malicious intent shall not be tolerated.

AMK – THKH is committed to responsible stewardship across our Environmental, Social and Governance (ESG) priorities. As we develop and refine our ESG framework, we present our inaugural ESG reporting, backed by a strong governance oversight.

Environmental

AMK – THKH is focused on reducing our footprint in daily operations.

1. • Reduced use of paper and increased pace of digitalisation – consolidated invoices, digital feedback form, volunteer management portal.
   • Improved energy efficiency and enhanced visibility for patients – transitioning from fluorescent to LED lighting in the hospital wards.
   • Reduction of approximately 15% electricity consumption since 2023.
   • Ongoing repurposing of hospital bed parts from beds that are beyond repair.

Social

AMK – THKH is committed to providing a safe, supportive workplace while making impact on the community.

1. • Adopts and adheres to the tripartite framework in fair employment practices.
   • Creates a safer and healthier work environment.
   • Vaccination drives; fruit days; Employee Assistance Programme and mental wellbeing activities.
   • Engages the community in action.
   • ≥50 unique educational institutions and corporates volunteer with us.
   • ≥25% of individual volunteers aged 55 years & above.

Governance

AMK – THKH’s is compliant to the governance guidelines and principles based on the Code of Governance as an Institute of Public Character (IPC).

1. • Maintains confidential whistleblowing channels and PDPA-aligned data protection controls in its handling of private information.
   • Achieved 100% and timely annual declaration of Conflict of Interest.
   • Complied with all principles and guidelines based on the Charity Portal’s Code of Governance 2023.
   • Conferred the Charity Transparency Award in 2024.

The Volunteer Management Team has established protocols for volunteering at the Hospital which is guided by SOPs for Recruitment, Selection, Orientation, Training as well as Data Management. Application to volunteer opportunities will be channelled to the Volunteer Management Team who will conduct the selection process. Suitable volunteers will be invited for either in-person or phone interview before being deployed to the suitable programmes.

Recruitment

The Hospital recruits volunteers through outreach programmes such as networking sessions; brochures / forms; the Hospital’s website; publishing volunteering opportunities at NCSS and NVPC websites; reaching out to schools and companies for VIA and CSR projects; social media such as Instagram and Facebook.

Interview

The Volunteer Management Team will interview all prospective volunteers to ascertain their skills, interests and attitudes. An overview of the Hospital’s programmes, services, and volunteer opportunities will also be provided to the candidates. Successful volunteers may be required to attend orientation or training sessions where appropriate.

Orientation and Training

A comprehensive orientation programme will be conducted to induct them to the hospital, prepare them with the basic knowledge and skills.

Data Maintenance

Volunteers’ data will be updated by themselves; recorded, compiled, updated and kept for 5 years. The Hospital shall observe the strictest confidentiality in maintaining the database of volunteers in accordance with the Personal Data Protection Act of Singapore unless the volunteer has provided consent for collection, use or disclosure.

Policy and Guidelines for Volunteers

Volunteers shall contribute without expectation of financial or other form of remuneration from the Hospital and agree to follow all relevant protocols. They may be reimbursed for pre-approved expenses established by the respective departments in the Hospital. Volunteers are covered by insurance in accordance with the guidelines of the Hospital.

Details regarding the Hospital’s Board and Management, activities, programmes, operations, audited financials can also be found in our annual reports, website and social media pages.